Delivery information
Renlusw is committed to processing and shipping your orders as quickly as possible. The following information concerns shipping, estimated delivery times, and associated costs.
1. Order Processing
Once your order is confirmed and payment is received, we generally process it within 1 to 2 business days. Please note that orders placed after 6 PM, on weekends, or on public holidays will be processed on the next business day.
Address Changes and Order Cancellations
Address changes: Please contact us within 24 hours of placing your order. Once the package has been handed over to the carrier, the address can no longer be changed.
Order cancellations: Cancellation is only possible if the order has not yet been processed. Once shipped, cancellation is no longer possible.
2. Shipping Method
We provide a tracking service after your order has been shipped. The estimated delivery time is 6 to 9 business days.
3. Shipping Costs
Shipping costs: Free shipping for all orders of €59.90 or more. For orders under €59.90, the shipping cost is €5.90.
Transparent pricing: All prices include delivery within mainland France. The total price shown at the end of the payment process is the final price; no additional shipping costs will be added.
4. Order Tracking
After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website, allowing you to track your package at any time. You can then check the delivery status.
5. Delivery to a Different Address
If you would like your order delivered to a different address than your billing address (for example, a delivery address for a gift or a business address), you can specify this during checkout.
6. Delivery Problems
In case of any delivery problems (lost package, unusual delay, etc.), please contact our customer service by email or phone. We will resolve the issue as soon as possible.
7. Unclaimed or Undelivered Packages
If your package is returned to us due to a delivery problem (incorrect address, recipient unavailable, etc.), we will contact you to arrange redelivery. Return shipping costs will be your responsibility.
8. Delivery Service
Delivery area: United States only
Carriers: We partner with carriers such as UPS, FedEx, and DHL to ensure safe and timely delivery.
9. Returns and Exchanges
If you are not completely satisfied with your order, please see our returns and exchanges policy for more information on the procedure.
10. Contact Us
For any questions or concerns regarding our delivery information, please contact us:
Email: service@renlusw.com
Tel.: +1 (319) 303-2822
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (America/Denver)